Shipment is supplied by BRT S.p.A. and Tnt express couriers.
After processing the order, a confirmation e-mail will be sent within 1-2 working days. Ordinary delivery times are 2-3 working days (excluding Saturdays, Sundays and holidays).
While ordering you have to provide a complete address for delivery; the courier does not normally give notice by phone.
Freight charges are based on the goods’ weight or on the volume in case of big volume and low weight items (the current weight/volume ratio is 200 kg per cubic meter). For example, a 28-liter plastic fermenter weighs about 2 kg but its volume is 0.06 cubic meters; therefore, the order has to be considered as a 14 kg parcel.
IMPORTANT: If you notice that the packaging has been opened, damaged or is inadequate, please keep the goods in any case, but report on the shipping documents that the parcel is “Accepted with reservation”. Furthermore, in order to get the refund, please specify the reason of the complaint (e.g. open package - broken bottles - box with holes - missing boxes, etc). In case of a generic reservation, the courier will not accept the refund request.